As a general rule, the property manager will make every effort to respond to general requests, inquiries, or concerns within 72 business hours to one week for most routine telephonic and electronic communication. In general, most requests will go through the property manager, who will work with the board as necessary.
Note: During weather emergencies or other significant events, responses may be delayed while we triage the situation and emergency response takes priority. Please note that continued calls and emails for updates may delay timely action because the property manager must take time away from their work to respond. Residents will be provided updates (blast emails (if you have signed up for them in settings)) from this website or from the property manager as soon as reasonably possible.